Frequently Asked Questions

Find answers to common questions about XPartner

Getting Started

How does XPartner work?

XPartner provides a safe platform for emotional expression through video creation. You can create TikTok-style videos to share your feelings, connect with others on similar journeys, and find closure through creative expression.

Our platform combines therapeutic principles with user-friendly tools to help you process emotions in a supportive environment.

Is XPartner really free to use?

Yes, XPartner offers a completely free basic membership that includes:

  • Video creation tools
  • Basic filters and effects
  • Community interaction
  • Access to healing resources

We also offer premium features for users who want additional customization options and advanced privacy controls.

Do I need any special equipment to create videos?

Not at all! XPartner is designed to work with the equipment you already have:

  • Smartphone with camera
  • Tablet or computer with webcam
  • Basic microphone (built-in is fine)

Our platform is optimized for mobile devices and works seamlessly across all modern browsers.

Privacy & Safety

What personal information does XPartner collect?

We collect only essential information to provide our services:

  • Account Information: Name, email address, and contact details
  • Relationship Stories: Meeting stories, breakup experiences, memories, and lessons learned
  • Media Files: Photos and videos you upload related to your stories
  • Usage Data: How you interact with our platform (IP address, browser type, pages visited)
  • Technical Data: Cookies and similar technologies to enhance your experience
How is my relationship information used?

Your relationship stories and experiences are used to:

  • Provide personalized healing resources and support
  • Connect you with others who share similar experiences
  • Improve our platform features and user experience
  • Develop anonymous insights for mental health research (with consent)
  • Ensure community safety through content moderation

We never sell your personal stories or use them for advertising.

Who can access my relationship stories and media files?

Access to your content is controlled by your privacy settings:

  • Only Me: Complete privacy - only you can view your stories
  • Selected Connections: Specific people you choose to share with
  • Community: Broader visibility within our supportive community

Important: We may share information with our sister companies or affiliates for service enhancement, analytics, and marketing purposes, but your sensitive relationship details are always protected.

How do I keep my XPartner account secure?

We prioritize your account security with multiple layers of protection:

  • Two-Factor Authentication: Add an extra layer of security to your account
  • Login Alerts: Get notified of new logins from unrecognized devices
  • Secure Password Requirements: We enforce strong password policies
  • Session Management: View and manage active sessions across devices
  • Regular Security Checkups: Guided security reviews for your account
How does XPartner protect my personal data?

Your privacy is our top priority. We protect your data through:

  • End-to-End Encryption: All videos and messages are encrypted
  • Anonymous Profiles: Use pseudonyms and control what's visible
  • Data Minimization: We only collect essential information
  • Right to Delete: Complete control over your data with permanent deletion options
  • No Third-Party Sharing: We never sell or share your data with advertisers
How can I control who sees my content?

You have complete control over your content visibility:

  • Custom Privacy Settings: Set different privacy levels for each video
  • Approved Viewers List: Create custom lists of people who can see your content
  • Block Users: Prevent specific users from viewing your profile or content
  • Temporary Content: Option to make videos disappear after 24 hours
  • Download Controls: Restrict others from downloading your videos
Is my content completely private?

Yes, absolutely. We prioritize your privacy above all else. You control who sees your content - whether it's just you, selected connections, or the wider community. We never share your information with third parties.

Key privacy features include:

  • End-to-end encryption for all videos
  • Customizable privacy settings for each post
  • Anonymous viewing options
  • Complete data ownership
Can people find my real identity?

Only if you choose to reveal it. XPartner offers multiple levels of anonymity:

  • Use a pseudonym instead of your real name
  • Create videos without showing your face
  • Control who can see your profile information
  • Block specific users if needed

Your safety and comfort are our top priorities.

What happens to my data if I delete my account?

When you delete your XPartner account, we permanently remove all your personal data and content from our servers within 30 days. This includes:

  • All videos you've created
  • Profile information
  • Messages and comments
  • Any associated metadata

We believe you should have complete control over your digital footprint.

Policies & Guidelines

How does XPartner handle third-party content about me?

If someone posts content about you without your consent:

  • Removal Requests: You can request removal of defamatory or inaccurate content
  • Verification: We review all removal requests promptly
  • Platform Responsibility: We operate as a platform for user-generated content and don't verify accuracy
  • Dispute Resolution: Content disputes are between affected parties - we facilitate resolution

To request content removal, contact our support team with specific details.

What is XPartner's responsibility for user-generated content?

As a platform for emotional expression:

  • We provide tools for sharing and healing
  • We do not create, verify, or endorse user content
  • Disputes arising from content are between the involved parties
  • We bear no responsibility or liability for content disputes
  • We maintain a safe environment through moderation and reporting tools

Users are responsible for the content they post and should consider sensitivity when sharing.

How are media files stored and protected?

Your uploaded media files are protected through:

  • Secure Storage: Encrypted storage on our servers
  • Privacy Settings: Display controlled by your chosen visibility settings
  • No Ownership Claim: We don't claim ownership - you maintain rights
  • Limited License: We only store and display files as part of our service
  • Deletion Rights: You can delete media files anytime
What about international data transfers?

Your information may be processed internationally:

  • Global Operations: Data may be transferred to countries with different data protection laws
  • Security Maintenance: We maintain security standards regardless of location
  • EEA Rights: European Economic Area users have specific data protection rights
  • Consent: By using our service, you consent to international data transfer

We comply with international data protection regulations to safeguard your information.

What are XPartner's Community Standards?

Our Community Standards ensure a safe, supportive environment:

  • Respectful Communication: No harassment, bullying, or hate speech
  • Authentic Identity: Be yourself while maintaining privacy as needed
  • Supportive Environment: Encourage healing, not harmful behavior
  • No Exploitation: Zero tolerance for predatory behavior
  • Intellectual Property: Respect copyrights and only share content you own
  • Reporting System: Easy ways to report violations anonymously
How does XPartner handle inappropriate content?

We use a multi-layered approach to content moderation:

  • AI Detection: Automated systems flag potentially harmful content
  • Human Review: Trained moderators review reported content
  • Community Reporting: Users can report content with context
  • Appeal Process: Fair process to appeal moderation decisions
  • Timely Action: Most reports reviewed within 24 hours
  • Transparency: Clear explanations for content removal
How is my data used to improve the platform?

We use data responsibly to enhance your experience:

  • Personalization: Suggest relevant healing resources and communities
  • Platform Improvement: Aggregate, anonymized data helps us improve features
  • Safety Features: Pattern detection helps prevent harmful behavior
  • Research: Anonymized data may be used for mental health research (with consent)
  • No Advertising: We don't use your data for targeted advertising
  • Opt-Out Options: Control how your data is used for improvements

Intellectual Property & Rights

What rights do I have over my data and content?

You maintain comprehensive rights over your information:

  • Access & Update: View and modify your personal information anytime
  • Content Control: Edit or delete your relationship stories and media
  • Account Management: Deactivate or permanently delete your account
  • Data Portability: Request export of your data in readable format
  • Consent Withdrawal: Opt-out of data processing where applicable
  • EEA Specific Rights: Additional rights for European users including objection and restriction

These rights can be exercised through your account settings or by contacting support.

Who owns the content I create on XPartner?

You maintain full ownership of your creative content:

  • Your Content Stays Yours: You own all videos, images, and text you create
  • Limited License: We only require license to host and display your content on our platform
  • No Commercial Rights: We don't claim rights to monetize your content
  • Download Access: You can always download your own content
  • Deletion Rights: Remove your content anytime, which revokes our license
  • Portability: Export your data and content whenever you want
How do I report copyright infringement?

We take copyright protection seriously:

  • DMCA Compliance: We follow Digital Millennium Copyright Act procedures
  • Easy Reporting: Use our copyright report form with clear guidance
  • Rapid Response: We act quickly on valid copyright claims
  • Counter-Notification: Process to dispute mistaken claims
  • Repeat Infringer Policy: Users who repeatedly violate copyrights may be banned
  • Legal Support: Guidance for proper documentation and process

File a Copyright Report

How does XPartner handle trademark issues?

We respect trademark rights and provide clear processes:

  • Trademark Reporting: Dedicated process for trademark concerns
  • Username Protection: Prevent impersonation and brand misuse
  • Verification Program: For public figures and established brands
  • Clear Guidelines: What constitutes trademark infringement
  • International Compliance: Respect for trademarks globally
  • Appeal Process: Fair review of all trademark decisions

Safety & Reporting

What tools do I have to prevent harassment?

Multiple layers of protection against harassment:

  • Block Users: Immediately stop all contact from specific users
  • Restrict Mode: Limit interactions without full blocking
  • Comment Filters: Auto-hide comments with offensive keywords
  • Message Controls: Decide who can message you directly
  • Safety Alerts: Get warnings about potentially harmful interactions
  • 24/7 Moderation: Round-the-clock support for urgent issues
What emergency resources are available?

Immediate help and resources when you need them:

  • Crisis Hotline Integration: Direct connections to mental health hotlines
  • Local Resources: Geo-based emergency and support services
  • Safety Planning: Create personalized safety plans with guidance
  • Emergency Contacts: Set up trusted contacts for crisis situations
  • Content Warnings: Automatic triggers for sensitive content
  • Wellness Checks: Optional system to check on your wellbeing

Immediate Help

National Suicide Prevention Lifeline: 1-800-273-8255

Crisis Text Line: Text HOME to 741741

Emergency Services: 911

How can I access and download my data?

Complete transparency and control over your information:

  • Data Download: Export all your content, messages, and profile data
  • Activity Log: See everything you've done on XPartner
  • Third-Party Connections: View and manage app connections
  • Ad Preferences: Control how your data is used (though we don't run ads)
  • Location History: Access and manage location data if enabled
  • Automated Decision Making: Understand how algorithms affect your experience

Request Your Data

What if I encounter inappropriate content or behavior?

We take community safety seriously and provide multiple ways to report concerns:

  • Report button on every post and comment
  • 24/7 moderation team review
  • Block users who make you uncomfortable
  • Anonymous reporting options
  • Zero tolerance for harassment

Our moderation team reviews all reports within 24 hours and takes appropriate action.

Video Creation

How can creating videos help with healing?

Expressive arts like video creation have proven therapeutic benefits:

  • Helps process complex emotions
  • Provides perspective on your experiences
  • Creates tangible record of your healing journey
  • Connects you with supportive community
  • Facilitates closure through expression

Many users report feeling a sense of release and clarity after creating and sharing their stories.

What if I'm not comfortable showing my face in videos?

That's completely okay! Many users create videos using alternative approaches:

  • Voice-over with relevant images
  • Text-based storytelling
  • Symbolic imagery and metaphors
  • Animation and creative visuals
  • Audio-only recordings

The goal is expression in whatever form feels comfortable and authentic for you.

Can I edit or delete my videos after posting?

Yes, you have complete control over your content:

  • Edit video descriptions and titles anytime
  • Delete videos permanently when needed
  • Change privacy settings after posting
  • Download your videos for personal archives

We believe you should maintain full ownership and control of your creative expressions.

Community

Can I connect with others who understand what I'm going through?

Yes! Our community features are designed specifically for connection and support:

  • Comment on videos with empathy and understanding
  • Join topic-specific support groups
  • Participate in healing challenges together
  • Form private groups for more intimate sharing
  • Connect through shared experiences

Our community guidelines ensure all interactions remain respectful and supportive.

Account Management

Can I use XPartner without creating an account?

While you can browse some public content without an account, creating videos and accessing most features requires registration. This helps us:

  • Maintain a safe community environment
  • Protect your privacy and content
  • Provide personalized healing resources
  • Ensure age-appropriate access

Registration is free and only takes a minute.

What payment methods do you accept for premium features?

We accept all major payment methods for premium subscriptions:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • PayPal
  • Apple Pay and Google Pay
  • Bank transfers for annual plans

All payments are processed securely with encryption and fraud protection.

Can I cancel my premium subscription anytime?

Yes, you can cancel your premium subscription at any time with no cancellation fees:

  • Cancel through your account settings
  • Continue premium access until end of billing period
  • No questions asked - cancel for any reason
  • Reactivate anytime if you change your mind

We believe in transparent, user-friendly subscription management.

What if I want to leave XPartner?

Flexible options for account management:

  • Temporary Deactivation: Take a break without losing your data
  • Permanent Deletion: Complete removal of all your data
  • Data Backup: Download your information before deleting
  • Legacy Contact: Designate someone to manage your account if needed
  • Memorialization: Option to memorialize accounts in sensitive situations
  • Grace Period: 30-day window to recover accidentally deleted accounts

Still Have Questions?

Our support team is here to help you with any questions or concerns

Email Support Call Support Help Resources

Support available Monday-Friday, 9AM-6PM EST